I Made a Purchase and Haven't Received My Ticket. What Should I Do?

I Made a Purchase and Haven't Received My Ticket. What Should I Do?

If you've completed a purchase but haven't received your ticket, don’t worry. Tickets are usually sent via email and SMS. Here’s what you can do to resolve the issue:


1. Check Your Email Inbox

  • Look in your inbox for an email with your ticket.

  • Check your spam or junk folder, as the email may have been mistakenly filtered there.

Tickets are sent immediately after the purchase, so you should find the email shortly after completing your order.


2. Check Your SMS Messages

Tickets are also sent via SMS. Make sure to:

  • Check your mobile phone’s SMS inbox.

  • Ensure that the phone number you provided during the purchase is correct.


3. Request a Resend from the Event Organizer

If you cannot find the ticket in your email or SMS, you can:

  1. Contact the Event Organizer directly to request a resend.

  2. Provide them with the following details to help locate your ticket:

    • Event Name.

    • Your Full Name.

    • Email Address used for the purchase.

    • Phone Number used for the purchase.


4. Contact the Platform's Support Team

If you’re unable to resolve the issue with the event organizer, you can reach out to the support team of our platform for assistance. Make sure to include the following information:

  • Event Name.

  • Your Full Name.

  • Email Address used for the purchase.

  • Phone Number used for the purchase.

This information helps us quickly locate your order and resend your ticket.


5. Additional Tips

  • Double-check the email address and phone number you provided during checkout. Errors in these details can prevent you from receiving your ticket.

  • If you’ve used an alternative payment method (e.g., PayPal), ensure the account email matches the one where you expect the ticket.


By following these steps, you should be able to retrieve your ticket quickly and enjoy your event hassle-free!

Good events!


Team TheLastSeat




TheLastSeat. Cascais, Portugal

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